This website is owned and operated by Cedar Cicada. Cedar Cicada understands and appreciates that you may be concerned about your privacy and the confidentiality and security of information we may gain about you online. We are committed to respecting your privacy and recognising your need for appropriate protection and management of contact information you share with us. We understand that protecting your privacy is important to obtaining and maintaining your trust. Looking after the personal information you share with us is very important, and we want you to feel confident that your personal data is kept safely and securely, and to understand how we use it to offer you a better and more personalised shopping experience.
COLLECTION OF PERSONAL INFORMATION
When you visit the Cedar Cicada website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, see below.
- “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”. Order information is collected only when knowingly and voluntarily submitted. Provision of this information is optional. However, if you choose not to provide the information requested on our website, you may be unable to purchase products, or access certain services, offers and content as a result. In addition, we may need to contact you via phone, email or mail to address questions or issues specific to your order, even if you have opted to not receive marketing communications from us.
HOW YOUR PERSONAL INFORMATION IS USED
Cedar Cicada will only use your personal information for the purpose upon which it was collected. Your personal information will not be disclosed to any third parties not included in this policy, without first gaining your consent, except where such disclosure is required by law.
We collect your personal information so that we can carry out the following actions:
- provide you with products and services that you have specifically requested from us
- communicate with you, whether it be about our products and services, special offers, events or competition results.
- confirm and track your order, subscription or registration
- answer or forward any requests or enquiries and provide you with advice or information
- create orders, transaction records, agreements for the sale of products or services, accounts, tax invoices or receipts.
- provide your personal information to third parties, or ‘service providers’. See below.
- carry out administration, marketing, planning, fraud and loss prevention activities, procurement, produce and service development, quality control and research to improve the products and services offered by Cedar Cicada.
- better understand our users. We collect aggregated information about you which informs us about our users. In doing so, we are able to enhance materials viewed by you and the products and services that we offer.
- consider and respond to complaints put forward by you
- comply with laws or regulations, or to comply with any directions given by regulators or authorities.
OPTING OUT OF MARKETING
Cedar Cicada wants to communicate with you, to update you about new products, special offers and events and to keep you informed. We will only send marketing communications to you if you have first consented to receiving such information. When purchasing a product, subscribing to our email or making an enquiry via the website you will be asked if you would like to receive this type of marketing information.
If you decide you do not want to receive this marketing information, you can request at any time that we stop by emailing or calling us via the details on our contact page. Please provide your full name and emailing address when doing so. You can also click ‘unsubscribe’ in the footer of any emails received from us. Please note, you may continue to receive emails for a short period while your request is being dealt with.
THIRD PARTY SERVICE PROVIDERS
Cedar Cicada provides your personal information to some third parties, or ‘service providers’. These service providers assist us in the provision of products and services that support our business. They may include credit card processing, data management, promotional services, fulfilment managers etc. Some of these service providers require access to your personal information in order to provide the services or perform the functions we require. The information provided to these service providers will be used for the purposes of providing the services or performing the functions required by us only, and all information provided will be stored securely. Cedar Cicada does not share, sell or trade your personal information to any outside organisation without your prior express consent.
LINKS TO THIRD PARTY WEBSITES
COLLECTION & USE OF NON-IDENTIFIABLE INFORMATION
Non-identifiable information may also be collected whilst using the Cedar Cicada website. This is information that has never been labelled with individual identifiers or from which identifiers have been permanently removed, and by means of which no specific individual can be identified. When you visit the Cedar Cicada website, non-identifiable information that your browser sends may automatically be recorded. Non-identifiable information is collected for the purpose of analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.
This data may include:
- Your computer’s IP address
- Your browser type
- The webpage you were visiting before you visited Cedar Cicada’s website
- The pages you visited on the Cedar Cicada website
- The time spent on those pages, items and information searched on the Cedar Cicada website, access times, dates and other such statistics.
Cedar Cicada will endeavour to take all reasonable steps to keep secure any information which we hold about you. Protecting your personal and order information is a priority of ours. We will take reasonable steps to keep the personal information that we hold about you secure, to ensure that it is protected from loss, unauthorised access, use, modification or disclosure.
We will protect your personal information by restricting access to personal information, maintaining technology products to prevent unauthorised access to your personal information and by securely destroying your personal information when it is no longer needed for our record retention purposes.
To guard the personal information delivered to us electronically, our website uses a secure transaction environment. Secure Sockets Layer (SSL) is used to encrypt your credit card number, name and address so only we are able to decode your information.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your contact information, to the extent permitted by law, we do not guarantee or warrant the security of any information you transmit to or from the Cedar Cicada website; and you do so at your own risk. We will not be liable for any breach of security or unintended loss or disclosure of information due to this website being linked to the internet.
With this in mind, we urge you to close your browser window when you have finished your visit to the Cedar Cicada website. This is to ensure that others cannot access your personal information, especially if you are sharing a computer with someone else or are using a computer in a public place.
ACCESS AND CORRECTION OF INFORMATION
Cedar Cicada will endeavour to ensure any personal information which we hold about you is accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. If you wish to have your personal information removed from our database completely, please let us know.
As per the Privacy Act, individuals have the right to gain access to personal information about themselves, held by us and request information about how this information is processed. Please contact us if you would like to access your personal information. We will endeavour to process your request as soon as possible.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.
COMPLAINTS AND FEEDBACK
If we become aware of any ongoing concerns or problems with our website, we will take these issues seriously and work to address these concerns.
FURTHER INFORMATION, PROBLEMS OR QUESTIONS
For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's website; http://www.privacy.gov.au/.
For more information about our privacy practices, if you have questions please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
26 Church Street
Mudgee NSW 2850
This privacy notice was last updated on October 16, 2018